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Why Telecom Networks
- Because our service is easily adaptable to the requisites of your company, providing high added value services with its consequent reduction in costs, achieved by outsourcing expensive processes for your company
- Because we provide excellent customer service and allow for the development of market strategies and sales at a very low cost and with highly favorable results.
Telecom Networks is a call center dedicated to high quality outsourcing call center services. Through Telecom Networks, our clients have immediate access to a
24 hour answering service provided by highly educated, bilingual - English and Spanish - and trained professionals that deliver world class support services following international standards. We are specialized in services including Inbound (Customer Service, Answering Service 24 X 7), Outbound (Telemarketing), and Business Process Outsourcing (Data Entry).
DETAILS
DETAILS
Uruguay is recognized as a strategic gateway for international companies
conducting business in the Latin American region. In today's global community, international
companies appreciate the value of political and social stability coupled with a sound legal
and banking system in their host countries. For these reasons, the geopolitical importance of
Uruguay has become a significant factor for companies selecting Uruguay as the regional center
of their business operations
DETAILS
DETAILS
Telecom Networks guarantees that all Customer Care and Telemarketing calls (Inbound – Outbound) meet the quality standards set by the customers.
In order to achieve this goal our Quality Assurance Department relies on a standardized auditing process that provides feedback in order to maintain the agent’s performance at its highest level.
All agents are monitored in 4 complete calls per week and the results are evaluated at the end of each month.
The levels of quality and accuracy are set at 99%.
The aspects taken into consideration while monitoring the calls will be agreed upon by Telecom Networks and the Customer. At all times the following skills will be considered: company branding, professional and correct greeting, technical skills, trouble shooting, policy accuracy, accountability, efficiency, assistance, and proper closing.
DETAILS
In order to achieve this goal our Quality Assurance Department relies on a standardized auditing process that provides feedback in order to maintain the agent’s performance at its highest level.
All agents are monitored in 4 complete calls per week and the results are evaluated at the end of each month.
The levels of quality and accuracy are set at 99%.
The aspects taken into consideration while monitoring the calls will be agreed upon by Telecom Networks and the Customer. At all times the following skills will be considered: company branding, professional and correct greeting, technical skills, trouble shooting, policy accuracy, accountability, efficiency, assistance, and proper closing.
DETAILS
Outsourcing has never been so practical or made so much sense in today’s business world. The question today is not "Why Outsource?" but rather, "Why not?" More than 185 Fortune 500 companies already have business relationships with offshore contact centers.
In today’s highly networked world it is very easy to Outsource your resources. It has become very common to Outsource (IT/software Outsourcing, business process Outsourcing (BPO), call center Outsourcing, Consultancy Outsourcing, a wide spectrum of work, etc).
Outsourcing services are on the rise. Blue chips like IBM, HSBC, HP, Microsoft and many other global companies have realized the benefits of Outsourcing.
Today with the advancement of technology and globalization the question is not "Whether to Outsource or not" but “to whom should I Outsource to?” Therefore, the key is to find a reliable partner.
In today’s highly networked world it is very easy to Outsource your resources. It has become very common to Outsource (IT/software Outsourcing, business process Outsourcing (BPO), call center Outsourcing, Consultancy Outsourcing, a wide spectrum of work, etc).
Outsourcing services are on the rise. Blue chips like IBM, HSBC, HP, Microsoft and many other global companies have realized the benefits of Outsourcing.
Today with the advancement of technology and globalization the question is not "Whether to Outsource or not" but “to whom should I Outsource to?” Therefore, the key is to find a reliable partner.
In Telecom Networks we understand and value the relationship that our customers have with their final clients. For this reason we count with a team of experienced professionals that will work hand in hand with your company to ensure your project succeeds.
We specialize in:
INBOUND:
OUTBOUND:
BUSINESS PROCESS OUTSOURCING (BPO):
DETAILS
We specialize in:
INBOUND:
- Customer Service
- Answering Service 24 X 7
- Help Desk 24 X 7
- Tech Support
- Business operations
- Follow up of claims and sales
- Suggestions and complaints
- General Information service
- Automatic Attention (IVR)
OUTBOUND:
- Telemarketing
- Phone Sales
- Lead Generation and Verification
- Interviewing
- Surveys
- Database updates
BUSINESS PROCESS OUTSOURCING (BPO):
- Data Entry
- Data Conversion
- Web Optimization
- Web Research Information
DETAILS
